Privacy Policy

Data Controller

The data controller for this website can be reached at contact@nfzterminy.pl. For any privacy-related inquiries, please contact us using the email address provided below.

What We Collect

NFZ Health Navigation does not collect, store, or process any personal data. We do not require registration, login, or any personal information to use this service.

Anonymous Analytics

If you accept cookies, we use Google Analytics 4 to collect anonymous usage data: which specialties are searched, which facilities are viewed, and which phone numbers are revealed. This data cannot identify you personally and is used solely to improve the service.

Legal Basis for Processing

We process anonymous analytics data on the basis of legitimate interest (GDPR Art. 6(1)(f)) to improve the quality and usability of our service. Analytics cookies are only set after you provide explicit consent. You may withdraw consent at any time by clearing your browser cookies.

Cookies

We use the following cookies:

• cookie_consent — stores your cookie preference (accept or reject). Expires after 1 year.
• _ga, _ga_* — Google Analytics cookies for anonymous usage statistics. Only set if you accept analytics cookies. Expire after 2 years.

You can change your cookie preferences at any time by clearing your browser cookies and revisiting the site.

Data Source

All healthcare queue data is sourced from the NFZ (National Health Fund) public API at api.nfz.gov.pl. We display this data as-is without modification. Data is updated daily and may not reflect real-time availability — always call the facility to confirm.

Your Rights

You have the right to reject analytics cookies. The service works fully without any cookies. No personal data is stored, so there is no data to request, correct, or delete.

International Data Transfers

If you accept analytics cookies, Google Analytics may transfer anonymized usage data to servers located in the United States. Google LLC participates in the EU-US Data Privacy Framework and uses Standard Contractual Clauses to ensure adequate data protection for international transfers.

Data Retention

Cookie consent preference (cookie_consent) is stored for 1 year. Google Analytics cookies (_ga, _ga_*) expire after 2 years. Anonymous search logs (containing no personally identifiable information) are retained indefinitely to improve service quality.